The warranty for Yocan products is 90 days from the date of purchase for any manufacturer defects. Damage from misuse or abuse is not covered. Coils are not included in this warranty as they are considered a 'consumable' item and their lifespan will vary based on how they are used and handled. Coils are guaranteed to arrive in working condition, we recommend that you test each coil immediately after purchase. The guarantee for coils expires after they are loaded with any product or 72 hours after purchase, whichever comes first. Buyer is responsible for the return shipping cost for warranty claims after 30 days from date of purchase.
If you would like to open a warranty claim, please email firstname.lastname@example.org. Please provide your order number, date of purchase, and name of item. Please explain what is wrong with the item the best you can, and we will usually reply within 24 - 72 hours.