Warranty

 

Warranty:

The manufacturer warranty for Yocan products is 90 days from the date of purchase for any manufacturer defects. We handle warranty claims up until 60 days after date of purchase. After the 60 days the buyer must contact the manufacturer for repair or replacement. Damage from misuse or abuse is not covered. Coils are not included in this warranty as they are considered a 'consumable' item and their lifespan will vary based on how they are used and handled. Coils are guaranteed to arrive in working condition, we recommend that you test each coil immediately after purchase. The guarantee for coils expires after they are loaded with any product or 72 hours after being delivered, whichever comes first. Buyer is responsible for the return shipping cost for warranty claims once the item has been used.

Warranty Service:

If you would like to open a warranty claim within the first 60 days after purchase, please email optimalvapors@gmail.com. Please provide your order number, date of purchase, and name of item. Please explain what is wrong with the item the best you can, and we will usually reply within 24 - 72 hours.